PRIVACY POLICY

Purpose and Overview

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information, including in relation to our website.

"We", "us" and "our" means Charman Property Co Pty Ltd ACN 638 306 019 of 1/172 Robertson Street, Fortitude Valley QLD 4006.

What is Personal Information?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from that information, whether true or not.

What Personal Information Do We Collect and Hold?

This policy applies to personal information collected by us about:

• clients and prospective clients

• vendors and their agents

• property owners, developers and selling agents

• website users

• contractors and service providers

• referees and professional contacts

• other individuals whose personal information is provided to us

We may collect:

• name

• residential, postal or business address

• telephone number and email address

• date of birth

• identification information (including ID documents where required)

• financial information (budget, borrowing capacity, proof of funds)

• property preferences and search criteria

• investment objectives and acquisition requirements

• transaction details (offers, negotiations, acquisitions)

• ownership structures (company or trust details)

• tax or business information where relevant

• communications (emails, calls, messages, meeting notes)

• website usage data (IP, browser, device, cookies)

• employment or contractor information

• any other information reasonably required

We only collect sensitive information with your consent unless otherwise permitted by law.

We may also collect:

• pages visited and referral sources

• technical data such as device, browser and operating system

Cookies may be used to improve your experience. You can disable them via your browser settings.

Why Do We Collect, Hold and Use Your Personal Information?

We collect, hold and use your information to:

• provide services and related information

• respond to enquiries

• communicate with you

• carry out business activities including buyers agency services

• assess client suitability

• understand requirements and budgets

• identify and evaluate properties

• assist with negotiations and acquisitions

• liaise with agents, developers and advisers

• meet legal and regulatory obligations

• improve our services

• provide marketing communications (unless you opt out)

• collaborate with stakeholders

Sensitive information is only used for its primary purpose or a directly related purpose.

How Do We Collect Your Personal Information?

We generally collect information directly from you, but may also collect it from:

• authorised representatives

• family members or partners

• brokers, lenders or financial advisers

• accountants and solicitors

• real estate agents, developers and property managers

• referrers and business partners

• publicly available sources

If you do not provide your information, we may not be able to provide our services.

How Do We Store and Hold Personal Information?

We store information in secure systems and, in some cases, physical files.

We take reasonable steps to protect it, including:

• access control systems

• staff confidentiality requirements

• staff training

• regular security reviews

We will destroy or de-identify information when no longer required.

Who Do We Disclose Your Personal Information To and Why?

We may disclose information to:

• employees and contractors

• related entities

• IT and software providers

• marketing platforms

• payment and accounting providers

• compliance services

• insurers and advisers

• regulators or government bodies

• third parties involved in property transactions

We ensure appropriate privacy obligations are in place.

We may also disclose information where required by law or with your consent.

Overseas Disclosure

Some service providers may store or process data overseas, including in the United States, European Union and Philippines.

Marketing

We may send marketing communications unless you opt out. You can unsubscribe at any time.

Access and Correction

You may request access to or correction of your personal information. We will respond within a reasonable time.

Data Breaches

If an Eligible Data Breach occurs, we will:

• investigate within 30 days

• notify affected individuals where practicable

• notify the Australian Information Commissioner

Complaints

If you have a complaint, contact us using the details below.
If unresolved, you may contact the Office of the Australian Information Commissioner.

Contact Details

Email: jamie@charmanproperty.com.au
Post: 1/172 Robertson Street, Fortitude Valley QLD 4006

Changes to This Policy

We may update this policy from time to time. The latest version will be available on our website.